ZIM-Support
Have you encountered any difficulties with our system or services? It is our job to help you with any technical problem in the best way possible.
The latest updates on maintenance work and other important technical information related to campus are to be found on ZIM News.
ZIMI - Your 24/7 IT-Support-Chat
Do you have any technical questions? Log in with your ZIM ID and ask our intelligent ZIM IT-Support-Chat your question. ‘ZIMI’ will do it's best to help you.
Customer Portal - with ZIM identifier
Are you an employee or student at the University of Passau and have a ZIM ID?
Please describe your request in as much detail as possible using our IT support form. We will get back to you as soon as possible.
Customer Portal - without ZIM identifier
You don't have a ZIM ID? Please fill out our support form [available in German only] and we'll process your request as quickly as possible.
Answers to frequently asked questions can be found on our help portal. There are also important guides and information on topics such as the workplace, digital workspace, campus portal, Stud.IP, Wi-Fi and network and much more.
All applications and regulations [German content only], e.g. regarding user identification and rights assignment, PC pools, HISinOne, repair and return, as well as user regulations.
If you forget your password, you can use this service to renew it quickly. Just register your e-mail adress and mobile phone number and get access to our 24/7 password service.
Overview of important information
For all students and employees: Here is a flyer on the IT and media services of the University of Passau, covering the digital campus – ZIM ID, CampusCard, Stud.IP, personal workspace, and much more.
Availability of ZIM Support
The IT support staff will process your ticket requests as quickly as possible Monday to Thursday from 9 AM to 4 PM and on Fridays from 9 AM to 1 PM. During these hours, the IT support team may also contact you by phone if needed. If required, you can also reach us by phone at 0851-509-1888.
I agree that a connection to the Vimeo server will be established when the video is played and that personal data (e.g. your IP address) will be transmitted.
I agree that a connection to the YouTube server will be established when the video is played and that personal data (e.g. your IP address) will be transmitted.
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