Please visit the Support Portal to access ZIMI and for detailed instructions on how to use it.

As a new AI system, ZIMI is constantly learning and undergoing further development. Please support ZIMI by leaving your feedback (thumbs up/down in the chat or text feedback via the corresponding button in the system). Thank you!

Due to the evolving IT support structure, public access is currently restricted. Whenever necessary, appointments will be scheduled with you through the ticketing system.

Please use the appropriate form on the IT Support portal to create a ticket. Going forward, new ticket requests will no longer be accepted via email sent to IT Support.

The IT Support staff will process your ticket requests as quickly as possible from Monday to Thursday, 9:00 to 16:00, and Friday, 9:00 to 13:00. During this time, IT Support may also contact you by phone for further inquiries if necessary.

If so, please run the Citavi 6 package in the ZENworks software distribution service as soon as possible. You will get a new user licence and the latest Citavi version (6.19). If you are outside the university network, you will need to connect via OpenVPN first. The update has already been carried out centrally for the Citrix environment. If you encounter any problems, please contact ZIM Support.

On personal devices (this mainly affects students) you must manually activate the new licence via your Citavi account. Instructions on how to do this can be found on the Citavi website. If you need support, you can also send an e-mail to citavi@uni-passau.de.

Note on Citavi 7: Citavi 7 was recently released. We recommend Citavi 6 for the time being, as Citavi 7 has not yet been sufficiently tested in practice.

We will endeavour to keep the downtime as brief as possible. Please bear with us for the inconvenience. Once the update has been completed, Stud.IP will again be available with its new design and features. Please note that, due to the changes made, some of the familiar features will have been relocated. Detailed instructions will be provided on the Help portal for your convenience. You will also have the option of taking a virtual guided tour when you sign in for the first time after the update.

We will make sure to keep you informed about the next steps in the update process. Should you require any support during this time, please contact our support team who will be happy to help.

ZIM thanks you for your understanding.

These components will improve not only project-based collaboration but also virtual communication.

To share the benefits of using M365 with you, ZIM will be holding a digital information event:
Date: 28 October 2024, 10:00 – 11:00. Stud.IP event number: 79798.

This event will be followed by a digital drop-in hour:
Date: 4 November 2024, 10:00 – 11:00. Stud.IP event number: 79799.

For more detailed information and instructions, please visit the Help portal [German content].

Zwischen Montag, den 21.10.2024 und Mittwoch, den 23.10.2024 wird ein Upgrade des Campusportals durchgeführt. Dieses steht deswegen in diesem Zeitraum nicht bzw. nur eingeschränkt zur Verfügung. Das bedeutet, dass in diesem Zeitraum keine Bescheinigungen erstellt oder heruntergeladen werden können, keine Noten eingetragen werden können oder Kontaktdaten geändert werden können etc.

Zur Vorbereitung des Upgrades erfolgt in der Woche zuvor ein zusätzliches Wartungsfenster am Montag, den 14.10.2024 von 17:00 bis 20:00 Uhr, währenddessen das Campusportal ebenso nicht erreichbar ist. Wir sind bemüht, die Arbeiten zeitlich auf ein Minimum zu reduzieren.

Für Rückfragen steht Ihnen der ZIM-Support im Rahmen der Öffnungszeiten gerne zur Verfügung.

.  

The ZIM team will undertake every effort to carry out the maintenance work and necessary update as quickly as possible and will keep you informed about the planned update procedure over the coming few weeks. We apologise for the inconvenience caused.