The eduroam access method used at the University of Passau is supported by all platforms currently available on the market (Windows, Mac OS X, Linux, Android, iOS, Windows Phone).
Unfortunately, due to the vast number of devices and the rapid development in models, problems can arise with the use of eduroam, especially for mobile devices. Problems with our eduroam access method tend to arise with some Android operating systems. According to our analyses, this is caused by faulty device software. The manufacturers are responsible for troubleshooting, but experience has shown that one often hopes in vain.
Right of return
We therefore recommend that you check whether you can return your newly purchased mobile device if it does not work with eduroam.
If you cannot return your device, you should check whether the manufacturer provides a software update – either directly on the device or using a utility program on a personal computer. Further information should be available on the device manufacturer's website.
Devices that do not work with eduroam
For the following Android devices we noticed that they do not work with our eduroam access method (the list is not exhaustive):
|Samsung||Galaxy S5 neo||Android 5.1|
|Samsung||Galaxy S5 mini||Android 4.4.2||It has been reported that resetting the device to its factory default settings fixes the problem.|
|Samsung||Galaxy S5 mini||Android 5.1||Updating to Android 5.1.1 may fix the problem.|
|Samsung||Galaxy Note 3 neo||Android 4.4.2|
|Samsung||Galaxy Tab 4 10.1||Android 4.4.2||Updating to Android 5.0.2 fixes the problem.|
|Samsung||Galaxy A3 (2016)||Android 5.1||Updating to Android 6 fixes the problem.|
|Samsung||Galaxy Tab S (SM-T805)||Android 5.0.2|
|Samsung||Galaxy A5 (2016)||Android 5.1.1|
|Samsung||Galaxy Note 10.1 (GT-N8000)||Android 4.4.2|
|Lenovo||YOGA Book YB1-X90F||Android 6.0.1|
|Samsung||Galaxy Tab S (SM-T800)||Android 4.4.2|
|Huawei||GR3 (TAG-L22)||Android 5.1||No input screen for user ID.|
|Sony||Xperia XA||Android 7.0|